One technique that improves business writing is the use of empathy. Empathy refers to
A)using inclusive language to eliminate bias.
B)putting yourself in the receiver's shoes to adapt the message to the receiver's needs.
C)appealing to the audience by using a sender focus.
D)formatting documents to meet business standards.

Question

Quizplus · Accepted Answer

Empathy in business writing involves understanding and considering the receiver's perspective, needs, and feelings to tailor the message accordingly. This approach helps in making the communication more effective and recipient-friendly.

One Technique That Improves Business Writing Is the Use of Empathy