Quiz 14: Using Technology to Manage Information

MATCHING Complete the following using the terms listed. a.CIO b.VoIP c.decision support system d.firewall e.application service provider f.virtual private network g.WiFi h.Intranet i.malware j.local area network k.data l.grid computing m.expert system n.executive support system o.spyware p.databases q.cloud computing r.botnet -_____ is a wireless network that connects various devices and allows them to communicate with one another through radio waves.

MATCHING Complete the following using the terms listed. a.CIO b.VoIP c.decision support system d.firewall e.application service provider f.virtual private network g.WiFi h.Intranet i.malware j.local area network k.data l.grid computing m.expert system n.executive support system o.spyware p.databases q.cloud computing r.botnet -A secure connection between two points on the Internet is known as a(n)_____.

MATCHING Complete the following using the terms listed. a.CIO b.VoIP c.decision support system d.firewall e.application service provider f.virtual private network g.WiFi h.Intranet i.malware j.local area network k.data l.grid computing m.expert system n.executive support system o.spyware p.databases q.cloud computing r.botnet -A company network that links employees via Internet tools is called a(n)_____.

MATCHING Complete the following using the terms listed. a.CIO b.VoIP c.decision support system d.firewall e.application service provider f.virtual private network g.WiFi h.Intranet i.malware j.local area network k.data l.grid computing m.expert system n.executive support system o.spyware p.databases q.cloud computing r.botnet -A(n)_____ is an outside company that specializes in providing both computers and the application support for managing information systems of business clients.

MATCHING Complete the following using the terms listed. a.CIO b.VoIP c.decision support system d.firewall e.application service provider f.virtual private network g.WiFi h.Intranet i.malware j.local area network k.data l.grid computing m.expert system n.executive support system o.spyware p.databases q.cloud computing r.botnet -Malicious software programs such as worms,viruses,and Trojan horses designed to infect computer systems are known as __________.

MATCHING Complete the following using the terms listed. a.CIO b.VoIP c.decision support system d.firewall e.application service provider f.virtual private network g.WiFi h.Intranet i.malware j.local area network k.data l.grid computing m.expert system n.executive support system o.spyware p.databases q.cloud computing r.botnet -The purpose of a(n)________ is to limit data transfers to certain locations and log system use so that managers can identify threats to a system's security.

MATCHING Complete the following using the terms listed. a.CIO b.VoIP c.decision support system d.firewall e.application service provider f.virtual private network g.WiFi h.Intranet i.malware j.local area network k.data l.grid computing m.expert system n.executive support system o.spyware p.databases q.cloud computing r.botnet -A computer network that connects machines within a limited area is called a(n)_____.

MATCHING Complete the following using the terms listed. a.CIO b.VoIP c.decision support system d.firewall e.application service provider f.virtual private network g.WiFi h.Intranet i.malware j.local area network k.data l.grid computing m.expert system n.executive support system o.spyware p.databases q.cloud computing r.botnet -A(n)_____ is an information system that quickly provides relevant data to help people make decisions and choose courses of action.

MATCHING Complete the following using the terms listed. a.CIO b.VoIP c.decision support system d.firewall e.application service provider f.virtual private network g.WiFi h.Intranet i.malware j.local area network k.data l.grid computing m.expert system n.executive support system o.spyware p.databases q.cloud computing r.botnet -_______ consist of raw facts and figures that may or may not be relevant to business decisions.

MATCHING Complete the following using the terms listed. a.CIO b.VoIP c.decision support system d.firewall e.application service provider f.virtual private network g.WiFi h.Intranet i.malware j.local area network k.data l.grid computing m.expert system n.executive support system o.spyware p.databases q.cloud computing r.botnet -Telephones connected via _____ use personal computers with broadband connections in place of a traditional phone jack.

MATCHING Complete the following using the terms listed. a.CIO b.VoIP c.decision support system d.firewall e.application service provider f.virtual private network g.WiFi h.Intranet i.malware j.local area network k.data l.grid computing m.expert system n.executive support system o.spyware p.databases q.cloud computing r.botnet -_____ consists of a network of smaller computers running special software.

MATCHING Complete the following using the terms listed. a.CIO b.VoIP c.decision support system d.firewall e.application service provider f.virtual private network g.WiFi h.Intranet i.malware j.local area network k.data l.grid computing m.expert system n.executive support system o.spyware p.databases q.cloud computing r.botnet -A(n)_____ is an executive responsible for managing a firm's information system and related computer technologies.

MATCHING Complete the following using the terms listed. a.CIO b.VoIP c.decision support system d.firewall e.application service provider f.virtual private network g.WiFi h.Intranet i.malware j.local area network k.data l.grid computing m.expert system n.executive support system o.spyware p.databases q.cloud computing r.botnet -A centralized integrated collection of data resources is known as a(n)_______.

MATCHING Complete the following using the terms listed. a.CIO b.VoIP c.decision support system d.firewall e.application service provider f.virtual private network g.WiFi h.Intranet i.malware j.local area network k.data l.grid computing m.expert system n.executive support system o.spyware p.databases q.cloud computing r.botnet -________ software secretly gathers user information through the user's Internet connection without the user's knowledge.

MATCHING Complete the following using the terms listed. a.CIO b.VoIP c.decision support system d.firewall e.application service provider f.virtual private network g.WiFi h.Intranet i.malware j.local area network k.data l.grid computing m.expert system n.executive support system o.spyware p.databases q.cloud computing r.botnet -A(n)_____________ is a computer program that imitates human thinking through complicated sets of "if/then" rules.

MATCHING Complete the following using the terms listed. a.CIO b.VoIP c.decision support system d.firewall e.application service provider f.virtual private network g.WiFi h.Intranet i.malware j.local area network k.data l.grid computing m.expert system n.executive support system o.spyware p.databases q.cloud computing r.botnet -A system that allows top managers to access a firm's primary databases is called a(n)_____.

MATCHING Complete the following using the terms listed. a.CIO b.VoIP c.decision support system d.firewall e.application service provider f.virtual private network g.WiFi h.Intranet i.malware j.local area network k.data l.grid computing m.expert system n.executive support system o.spyware p.databases q.cloud computing r.botnet -________ uses powerful servers to store applications software and databases for users to access via the Web.

MATCHING Complete the following using the terms listed. a.CIO b.VoIP c.decision support system d.firewall e.application service provider f.virtual private network g.WiFi h.Intranet i.malware j.local area network k.data l.grid computing m.expert system n.executive support system o.spyware p.databases q.cloud computing r.botnet -A(n)________ is a network of PCs that have been infected with one or more data-stealing viruses.

Explain the difference between data and information.

Describe how the role of the chief information officer has changed in recent years.

What is a decision support system? How does a decision support system differ from an expert system?

Explain the difference between hardware and software.Give examples of both.

How are computers classified?

List and briefly explain the most widely used business applications of computers.

Explain the difference between an intranet and a virtual private network.

What are some ways that businesses can protect themselves from computer crimes?

Explain the differences among a virus,a worm,and a Trojan horse.

Provide examples of ethical concerns regarding technology and information systems.

What is disaster recovery planning?

Identify four significant trends regarding information systems.

Raw facts and figures are ________. A) data B) information C) a management information system D) the basis for business decision making

Which of the following is considered information rather than data? A) Projected population growth in a target market B) A measure of the effectiveness of a promotional strategy C) Income distribution in a target market D) Product sales in various categories

Hannah is a television executive whose team conducted demographic research for new programs.Hannah will be expected to write a detailed ________ report about the impact of this study and the effect of the network's marketing strategy. A) database B) information C) data D) groupware

Which of the following statements best describes the purpose of a management information system? A) Provide management with feedback from sales meetings B) Assist the human resources department with research on employee benefit costs C) Provide the accounting department with budget information D) Provide information on internal operations and external intelligence for use in decision making

The person who directs a firm's management information systems and related computer operations is often called the ________. A) financial advisor B) chief information officer C) executive information manager D) chief executive officer

A database can best be described as ________. A) a centralized integrated collection of the organization's data resources B) a loose collection of ideas C) data that has been converted into information D) data gathered at random from a variety of sources

An information system that provides relevant data to help businesspeople choose the appropriate course of action is called a(n)________. A) decision support system B) expert system C) executive information system D) database

Sean is a salesperson and is visiting one of his largest clients.Before the visit,he reviewed the client's past purchases.Sean used the firm's ________ system. A) expert B) enterprise resource planning C) executive information D) decision support

William is trying to close a particularly difficult sale.He uses his PDA (personal digital assistant)and a special program to access information within his company's database on pricing.William is using an________. A) expert system B) enterprise resource planning system C) executive support system D) application service provider

Megan,a chief executive officer,reviews the internal performance of her company's stock,as well as market trends for the industry.To access this information,Megan uses a(n)________. A) executive support system B) expert system C) enterprise planning resource D) decision support system

A computer program that imitates human thinking is a(n)________. A) information interface B) decision support system C) enterprise resource planning system D) expert system

Hans works in the mortgage loan department of a bank.He enters information on credit applications into the bank's computer system.The system has a program that evaluates the loan application and gives it a score.Hans is using a(n)________. A) information interface B) expert system C) enterprise resource planning system D) decision support system

An expert system would most likely be used to ________. A) retrieve sales data B) determine the status of a customer's order C) determine the optimal layout of a plant D) access relevant data from the company's database

On Realtor.com,homebuyers enter information regarding their preferred home location,price,and features.Using an ________,the website will automatically display real estate properties that match the homebuyer's criteria. A) executive information system B) encryption C) application service provider D) expert system

Which of the following reasons is not a reason for the increasing popularity of notebook computers? A) More durable designs B) Improved displays C) Faster processing speeds D) Higher prices

________ software controls the basic workings of the computer system. A) Expert B) Executive information system C) Database D) Operating

All of the following devices are computer hardware EXCEPT a ________. A) fax machine B) monitor C) mouse D) printer driver

Which of the following is a storage device? A) Flash memory card B) Modem C) Monitor D) Scanner

The largest type of computer system with the most extensive storage capacity and the fastest processing speeds is a ________. A) midrange system B) mainframe computer C) hand-held device D) personal computer

Which of the following is the most recent development in notebook computers? A) Netbook B) Minicomputer C) Tablet PC D) PDA

Angelo purchases a new game for his computer.He will load the program onto the computer's hard drive.Angelo is buying ________. A) application software B) an operating system C) a warranty D) an output device

A program that performs specific tasks that the user wants to carry out is called ________. A) software B) the operating system C) a management information system D) application software

Which of the following is an application program? A) Microsoft Excel B) Microsoft Windows C) UNIX D) Java

Brian is sitting at his computer preparing a new sales brochure.The brochure combines high-quality type,graphics,and photographs.What type of software is Brian likely using to create the brochure? A) Word processing program B) Desktop publishing program C) Presentation graphics program D) Spreadsheet program

Electronic spreadsheets ________. A) are used for numeric and statistical data B) are very difficult to use C) are a special software used to create graphics D) can replace managerial judgment in decision making

Carmen is sitting at her computer analyzing the financial impact on an increase in her company's sales growth rate.Carmen is probably using a ________ program. A) word processing B) desktop publishing C) spreadsheet D) presentation

Kyle is putting together a presentation for senior management analyzing a potential new market.He is using his computer to create charts or graphs that he will then show as slides.Which of the following software programs is Kyle most likely using to create his presentation? A) Microsoft Word B) Microsoft Excel C) Microsoft Windows D) Microsoft PowerPoint

Chloe would like her company to fund a worthwhile project and has accumulated valuable charts and graphs regarding market shares,territories,and projected sales.In order to achieve maximum impact,Chloe should communicate her information via ________. A) desktop publishing B) production software C) staging software D) presentation software

Mari is on a business trip.From her hotel,she uses her computer to access her company's network,checking her e-mail and calendar.Mari's company has a(n)________. A) Internet B) virtual private network C) intranet D) extranet

________ tie geographic regions together using long-distance telephone lines or satellite transmissions. A) Local area networks B) Executive information systems C) Databases D) Wide area networks

All Wal-Mart stores have satellite dishes that link stores together with the company's headquarters.Wal-Mart is using a(n)________. A) local area network B) expert system C) wide area network D) enterprise resource system

A new wireless standard called ________ has the potential to bring high-speed Internet access to rural areas where traditional forms of broadband access are too expensive or impractical. A) VPN B) Wi-Max C) VoIP D) intranet

Which of the following statements is true about intranets? A) Intranets require a Windows operation system. B) Intranets may be accessed by anyone with an Internet connection. C) Intranets provide secure connections between two points on the Internet. D) Intranets allow information sharing within a company network.

Caleb's company has installed a system to make data transmission secure.Therefore,he can use the Internet to send and receive sensitive data.Caleb's company has installed a(n)________. A) intranet B) virtual private network C) extranet D) wide area network

Diego purchased a company and discovered that his employees were using different operating systems.Instead of spending considerable time and expense getting everyone on the same system,Diego established a(n)________ to create company bulletin boards,share documents,and conduct online conferencing. A) extranet B) intranet C) virtual private network D) Internet

All of the following are advantages of VoIP EXCEPT ________. A) lower cost B) additional features C) increased flexibility D) increased security

A program that attaches itself to other programs and changes programs or destroys data is a(n)________. A) computer virus B) purge program C) inoculation program D) immunity deficiency program

Jennifer belongs to several online card clubs.When she downloaded a recommended bridge game,she unknowingly received a ________,which ultimately damaged the hard drive on her computer. A) worm B) software application C) Trojan horse D) firewall

Mario downloaded some company information into a spreadsheet so that he could work on it at home.When he returned to work,he inserted his memory card into his company computer.Within minutes,all of his hard drive files were corrupted.The most likely cause was a(n)________. A) computer virus B) malfunctioning computer C) bad operating system D) intranet failure

Deciding how to prevent system failures along with the ability to continue operating if computer systems fail is called ________. A) disaster recovery planning B) information systems management C) advanced computer security D) virus protection

All of the following are reasonable responses to potential computer problems EXCEPT ________. A) routinely backing up software and data B) installing extra hardware in a secure location C) limiting computer access to only a handful of senior managers D) using online storage services

Courtney's office in Manitoba was destroyed by a flood last year,and she lost numerous company documents.After relocating,Courtney took no chances and implemented ________,in which she backed up her data in a secure online storage service. A) enterprise resource planning B) firewall C) encryption D) disaster recovery planning

An outside supplier used to provide computer and application support for managing an information system is known as ________. A) an application maintenance provider B) an application service provider C) on-demand computing D) utility computing

Data alone are of limited value to a company.

Sales figures are an example of information.

Information is the result of processed data.

The heart of a management information system is the database.

The main purpose of management information systems is to help managers make better decisions.

Information overload is more of a problem today because of improved technology.

Transaction processing systems and process control systems are examples of operational support systems.

Decision support systems provide support to people making business decisions.

Executive support systems allow senior managers to access the firm's primary databases.

Information systems that are designed to provide support for effective decision making are called operational support systems.

An expert system is a computer program that imitates human thinking.

Credit card applications are often evaluated using expert systems.

DVD drives and monitors are examples of computer input devices.

An especially powerful midrange computer is called a supercomputer.

Personal computers have more storage capacity and are faster today than mainframe computers.

In addition to making and receiving calls and text messages,smart phones allow users to surf the Internet,receive and send e-mail,check their schedules,and open and edit documents.

More than two-thirds of North American households own at least one personal computer.

Sales of notebook computers are now exceeding sales of desktop computers.

Application software controls the basic workings of a computer system.

Adobe Acrobat is an example of an application program.

Most wide area networks are clusters of local area networks.

A familiar example of wide area networks is long-distance telephone service.

Hot spots are locations with a wireless router and a high-speed Internet modem.

An intranet links a company to its suppliers and customers.

A firewall scrambles data,making it difficult for unauthorized users to view the data.

An intranet can only link computers running on the same operating system.

A virtual private network provides secure communication connections between two points on the Internet.

Virtual private networks are more expensive to install than wide area networks.

With VoIPs,if your broadband connection goes out,so will your phone service.

Theft of equipment is a type of computer crime.

A virus can remain dormant for a period of time on a computer.

As viruses become more complex,the technology to fight them has lagged behind.

Unlike viruses,worms don't need host programs to damage computer systems.

Disaster recovery planning involves deciding how to prevent system failures and continue operations if computer systems fail.

One basic form of disaster prevention is routinely backing up software and data.

On-site data backup involves storing software and data in a separate physical location or online on the Internet.

On-demand computing is particularly useful for companies that experience seasonal spikes in customer usage of their applications.

Cloud computing allows users to access software and databases via an intranet.

Grid computing is too expensive for small- to medium-sized companies.

Grid computing combines multiple small computers to create a virtual mainframe.