Question 1

For competent airline pilots, staying calm in emergency situations, such as a loss of cabin pressure, would be a

Accepted Answer

Critical incidents refer to significant situations or challenges that require immediate attention and skillful handling, such as emergency situations faced by airline pilots. These incidents test the pilots' ability to stay calm and make quick, effective decisions under pressure.

Question 2

The study of critical incidents is a frequent part of

Accepted Answer

Critical incidents are often studied as part of a job analysis to prepare for employee selection, helping to identify the key behaviors and skills necessary for a job.

Question 3

LaKeisha will be interviewing expert workers and observing jobs as these workers perform them in order to describe the skills needed for each job. LaKeisha is most likely performing

Accepted Answer

Job analyses involve collecting information about jobs, including the tasks performed and the skills needed, which is what LaKeisha is doing by interviewing expert workers and observing jobs.

Question 4

Jesse is making a detailed description of the skills, knowledge, and activities required by a particular job in his company. Jesse is

Accepted Answer

Jesse is performing a job analysis, which involves detailing the skills, knowledge, and activities required for a job. This process helps in understanding the job's demands and is essential for various HR functions like recruitment, training, and performance evaluation.

Question 5

The requirement that a firefighter be able to run 50 feet with a fire hose while dressed in firefighting gear is an example of

Accepted Answer

This requirement is an example of a critical incident, which refers to a specific task or situation that is essential for job performance, particularly in high-stakes professions like firefighting.

Question 6

Personnel selection begins with

Accepted Answer

Job analysis is the first step in personnel selection because it involves determining the requirements of a job, including the skills, knowledge, and abilities needed to perform it effectively. This information is then used to guide the recruitment and selection process.

Question 7

Situations that arise on a job, with which a competent worker must be able to cope are known as

Accepted Answer

Critical incidents refer to specific situations in a job that a competent worker must be able to handle effectively. These are used in job analysis and training to identify and describe job performance standards.

Question 8

Critical incidents involve

Accepted Answer

Critical incidents refer to specific situations that employees must be able to handle effectively to succeed in their roles. These incidents are used to evaluate an employee's performance and ability to deal with challenging or significant events in the workplace.

Question 9

Healthy organizations promote well-being by doing all of the following EXCEPT

Accepted Answer

Healthy organizations focus on positive reinforcement, understanding, and support rather than punitive measures like mandatory counseling for complaints or blame.

Question 10

Regarding workplace anger and caring organizations, which of the following statements is FALSE?

Accepted Answer

Encouraging competition within an organization can actually increase workplace anger and complaints, as it may foster an environment of rivalry and stress rather than collaboration and support.

Question 11

Identifying critical incidents is often an aspect of performing

Accepted Answer

Identifying critical incidents is often a part of performing a job analysis, as it helps in understanding the essential tasks and behaviors associated with a job.

Question 12

Carolyn has a master's in psychology and is working for a car manufacturer. Her job will involve the selection, hiring, and placement of new employees. Carolyn is working in the field of __________ psychology.

Accepted Answer

Carolyn's role involves tasks related to the selection, hiring, and placement of new employees, which are key functions within the field of personnel psychology. Personnel psychology is a subfield of psychology that focuses on employee recruitment, selection, placement, training, appraisal, and development.

Question 13

In your role as a personnel psychologist, you are finding out what tasks are required in a job as well as what qualities are needed for success in that job. You are performing a

Accepted Answer

Job analysis is the process of studying and collecting information relating to the operations and responsibilities of a specific job. This includes determining the necessary skills, knowledge, and qualities for success in that job, aligning with the activities described.

Question 14

Richard stormed out of the meeting at work and went home but came back an hour later. The best way that his organization can deal with this situation so that it is less likely to happen again with Richard or any other employee is to

Accepted Answer

Addressing the underlying issues that led to Richard's outburst demonstrates a willingness to solve problems and improve the workplace environment, while also showing understanding and a readiness to move forward constructively.

Question 15

Healthy organizations promote well-being by doing all of the following EXCEPT

Accepted Answer

Encouraging competition among departments can actually lead to increased stress and conflict, rather than promoting well-being. Healthy organizations focus on collaboration and support rather than fostering competition that could lead to negative behaviors such as complaining and blaming.

Question 16

At work, perceived threats to one's self-esteem and feeling that one has been treated unfairly can lead to

Accepted Answer

Perceived threats to self-esteem and feelings of unfair treatment can trigger "desk rage," which is a form of workplace anger where employees express frustration and aggression.

Question 17

Common triggers for "desk rage," or workplace anger listed in the text include all of the following EXCEPT

Accepted Answer

Desk rage or workplace anger is typically triggered by factors directly related to the work environment or interpersonal interactions within it, such as threats to self-esteem, perceptions of unfair treatment, and work-related conflicts. Chronic mental illness, while it can affect behavior and emotions in the workplace, is not listed as a common trigger for desk rage in the context provided.

Question 18

Personnel psychology is a branch of

Accepted Answer

Personnel psychology is a subfield of industrial/organizational psychology that focuses on employee testing, selection, and promotion, among other aspects related to the workforce.

Question 19

Job analyses involve all of the following tasks EXCEPT

Accepted Answer

Job analyses focus on understanding the tasks, duties, and responsibilities of a job, as well as the skills and qualifications needed to perform it. Evaluating the biodata of job candidates is part of the selection process, not job analysis.

Question 20

A branch of industrial\organizational psychology that is concerned with testing, selection, placement, and promotion of employees is called __________ psychology.

Accepted Answer

Personnel psychology is the branch of industrial/organizational psychology that focuses on the individual worker and is concerned with issues such as selection, assessment, and evaluation of employees.

Quiz 18: Applied Psychology

For competent airline pilots, staying calm in emergency situations, such as a loss of cabin pressure, would be a

The study of critical incidents is a frequent part of

LaKeisha will be interviewing expert workers and observing jobs as these workers perform them in order to describe the skills needed for each job. LaKeisha is most likely performing

Jesse is making a detailed description of the skills, knowledge, and activities required by a particular job in his company. Jesse is

The requirement that a firefighter be able to run 50 feet with a fire hose while dressed in firefighting gear is an example of

Personnel selection begins with

Situations that arise on a job, with which a competent worker must be able to cope are known as

Critical incidents involve

Healthy organizations promote well-being by doing all of the following EXCEPT

Regarding workplace anger and caring organizations, which of the following statements is FALSE?

Identifying critical incidents is often an aspect of performing

Carolyn has a master's in psychology and is working for a car manufacturer. Her job will involve the selection, hiring, and placement of new employees. Carolyn is working in the field of __________ psychology.

In your role as a personnel psychologist, you are finding out what tasks are required in a job as well as what qualities are needed for success in that job. You are performing a

Richard stormed out of the meeting at work and went home but came back an hour later. The best way that his organization can deal with this situation so that it is less likely to happen again with Richard or any other employee is to

Healthy organizations promote well-being by doing all of the following EXCEPT

At work, perceived threats to one's self-esteem and feeling that one has been treated unfairly can lead to

Common triggers for "desk rage," or workplace anger listed in the text include all of the following EXCEPT

Personnel psychology is a branch of

Job analyses involve all of the following tasks EXCEPT

A branch of industrial\organizational psychology that is concerned with testing, selection, placement, and promotion of employees is called __________ psychology.