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Understanding or Concern for Someone's Feelings or Position

Question 21

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Understanding or concern for someone's feelings or position

Premises:
The ability of an organization to consistently give customers what they want and need
A commitment to providing high-quality customer service to all customers
The trait that allows people to change their way of thinking, change the way they do their work, and embrace and learn new ways of completing tasks and conducting business
Non-employees or organizations that buy or use the products and services provided by the company
Messages you convey with words
Someone who buys or uses the products or services of a company or organization
Understanding or concern for someone's feelings or position
Messages you convey without words
Abilities that allow one to interact with others effectively
Departments or employees within an organization who use the products or services provided by others within the organization
Responses:
customer focus
internal customers
human relations skills
adaptability
external customers
empathy
customer service
customer
verbal communication
nonverbal communication

Correct Answer:

The ability of an organization to consistently give customers what they want and need
A commitment to providing high-quality customer service to all customers
The trait that allows people to change their way of thinking, change the way they do their work, and embrace and learn new ways of completing tasks and conducting business
Non-employees or organizations that buy or use the products and services provided by the company
Messages you convey with words
Someone who buys or uses the products or services of a company or organization
Understanding or concern for someone's feelings or position
Messages you convey without words
Abilities that allow one to interact with others effectively
Departments or employees within an organization who use the products or services provided by others within the organization
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