Question 1

In reference to listening styles, reflection involves
A) repeating what we think we've heard to confirm understanding.
B) identifying areas of agreement when two speakers are in conflict.
C) aggressively promoting our point of view.
D) showing an outright disinterest in what the speaker is saying.

Accepted Answer

Reflection involves paraphrasing or summarizing what the speaker has said to ensure understanding.

Question 2

Your friend Joey describes the fight he had with his girlfriend and you respond, "It sounds to me like you're angry with her for never being ready on time." Your response is an example of
A) paraphrasing.
B) self-disclosure.
C) combative listening.
D) overanalysis.

Accepted Answer

The response is an example of paraphrasing, where you summarize what your friend said and repeat it back in your own words to show that you're actively listening and understanding what they're saying.

Question 3

A slouched posture or leaning forward toward the speaker are examples of
A) expressive gestures.
B) body language.
C) offensive gestures.
D) poor physical control.

Accepted Answer

Slouching and leaning forward are both examples of body language, which can communicate nonverbal messages and attitudes to the speaker and others around them. Expressive gestures are more intentional and targeted movements, while offensive gestures are those that are intentionally rude or disrespectful. Poor physical control would refer to clumsiness or lack of coordination.

Question 4

According to Fisher's theory of love, "imprinting" involves
A) chemical changes in brain function during arousal.
B) feeling peaceful due to oxytocin release.
C) the degree of commitment in a relationship.
D) a past experience that triggers a romantic reaction.

Accepted Answer

Imprinting, according to Fisher's theory of love, is a past experience that triggers a romantic reaction. It is the process by which early experiences, particularly in childhood, can shape our attraction patterns and determine our preferences in romantic partners.

Question 5

An important aspect of effective communication is
A) not expressing feelings.
B) pretending to listen.
C) understanding nonverbal communication.
D) smiling even if you don't feel happy.

Accepted Answer

Understanding nonverbal communication is essential in effective communication, as it can convey more than verbal language alone. Being aware of nonverbal cues such as body language, facial expressions, and tone of voice can help enhance understanding and the effectiveness of the communication.

Answer: D 
 While it is not necessary to pretend to be happy, showing a positive attitude such as smiling can help create a friendly and receptive atmosphere for communication. It can help set a relaxed and comfortable tone, and may encourage others to feel more at ease and open to communicating.

Question 6

What role does oxytocin play in Fisher's theory of love?
A) It stimulates feelings of satisfaction and attachment.
B) It raises endorphin levels.
C) It stimulates feelings of jealousy.
D) It raises phenylethylamine (PEA) levels.

Accepted Answer

According to Fisher's theory of love, oxytocin stimulates feelings of satisfaction and attachment. This hormone is released during physical touch, such as hugging or holding hands, and is thought to play a significant role in promoting feelings of bonding and closeness in romantic relationships.

Question 7

What is one of the most important components of a satisfying and stable relationship?
A) Joint accomplishments
B) Effective communication
C) Adequate income
D) Physical attractiveness

Accepted Answer

Effective communication is one of the most important components of a satisfying and stable relationship. It allows both partners to share their thoughts, feelings, and needs while also providing a safe space for open and honest dialogue. When couples lack effective communication, issues and conflicts can escalate and cause a breakdown in the relationship.

Question 8

Many men tend to use which type of body language when they communicate?
A) Leaning forward when listening
B) Making forceful gestures
C) Gesturing toward the body
D) Fidgeting or foot tapping

Accepted Answer

Forceful gestures are often used by men to convey dominance or assertiveness.

Question 9

The release of which substance results in a sense of calm, peacefulness, and security while with a lover?
A) Adrenaline
B) Oxytocin
C) Pheromones
D) Endorphins

Accepted Answer

The answer of The release of which substance results in...

Question 10

When Steven has a disagreement with his roommate, he frequently interrupts and angrily stabs his finger at his chest. Steven's gestures suggest that he is
A) effectively resolving the conflict by being emphatic.
B) intimidated by his roommate.
C) not being respectful of his roommate's thoughts or feelings.
D) listening using an active, or reflective, style.

Accepted Answer

Steven's gestures of interrupting and angrily stabbing his finger at his roommate's chest suggest that he is not being respectful of his roommate's thoughts or feelings. Such behavior can be perceived as aggressive and intimidating and can escalate the conflict, making it difficult to resolve.

Question 11

When Linda tries to talk to her boyfriend, he is reluctant to express his feelings and she doesn't understand why. She is often frustrated by what seems like his lack of interest in True communication. This is most likely explained by
A) gender differences in communication.
B) her boyfriend's fear of intimacy.
C) her boyfriend's inability to be honest.
D) the fact that he is cheating on her.

Accepted Answer

Gender differences in communication often explain why men and women sometimes struggle to understand each other's emotional expressions and needs. Men are often socialized to be less open about their feelings, which can lead to misunderstandings in relationships.

Question 12

Which of the following are possible underlying causes of jealousy?
A) Intense devotion
B) Insecurity or possessiveness
C) High self-esteem
D) Mental illness

Accepted Answer

Insecurity or possessiveness are common underlying causes of jealousy. Intense devotion and high self-esteem may actually decrease the likelihood of jealousy, while mental illness can cause a range of symptoms that may include jealousy but is not necessarily an underlying cause.

Question 13

When Ted talks with his classmates, he often points out the weaknesses in their logic. Which mode of listening is he using?
A) Competitive
B) Reflective
C) Active
D) Passive

Accepted Answer

Ted is using a competitive mode of listening because he is actively challenging and critiquing the logic of his classmates.

Question 14

A professor may share information about his experiences as an undergraduate with his students. If done in a positive way, this type of self-disclosure may
A) make him seem more important in students' eyes.
B) reveal secrets that no longer matter since the people involved live far away.
C) help students deal with current issues in their lives.
D) use the students as sounding boards for the professor's problems.

Accepted Answer

When a professor shares positive experiences from his undergraduate life, it may help current students deal with their current issues. This kind of self-disclosure builds trust between professor and students, which can be beneficial in a setting where students may require some guidance from their professor.

Question 15

Which of the following is True about nonverbal communication?
A) It includes only intentional messages.
B) It is less important than verbal communication.
C) If verbal and nonverbal communication don't match, the listener is more likely to believe the nonverbal cues.
D) Sixty percent of the meaning of a message can be interpreted from nonverbal cues.

Accepted Answer

Nonverbal communication often conveys more than verbal communication, especially when there is a discrepancy between what is said and the nonverbal cues given. In such cases, people tend to trust the nonverbal cues more than the verbal message.

Question 16

A person you recently met in one of your classes tells you that she was adopted shortly after her birth. This is an example of
A) inappropriate communication.
B) self-esteem.
C) reciprocity.
D) self-disclosure.

Accepted Answer

The fact that the person shared personal information about being adopted is an example of self-disclosure, which refers to a person's willingness to reveal personal information about themselves to others.

Question 17

After four years, Cole feels as if the excitement and passion is gone from his marriage. According to Fisher's theory of love, this feeling is due to
A) basic incompatibility.
B) a decrease in adrenaline levels.
C) a decrease in phenylethylamine (PEA) levels.
D) mutual distrust.

Accepted Answer

Fisher's theory of love proposes that there are three neurochemical systems involved in romantic love: dopamine, norepinephrine/adrenaline, and phenylethylamine (PEA). PEA is associated with feelings of excitement, attraction, and novelty, and its levels decrease over time in long-term relationships. Therefore, Cole's feeling of the loss of passion in his marriage can be attributed to a decrease in PEA levels.

Question 18

The objective of being a good listener is to enhance relationships by
A) learning information that may be useful in the future.
B) rehearsing mentally what you will say next.
C) not becoming bored while listening to others talk.
D) understanding what others are thinking and feeling.

Accepted Answer

Being a good listener involves understanding what others are thinking and feeling, which can help build stronger relationships. Options A, B, and C do not reflect the purpose of active listening.

Question 19

Which listening mode involves restating or paraphrasing what the speaker has said?
A) Competitive
B) Passive
C) Reflective
D) Attentive

Accepted Answer

Reflective listening mode involves restating or paraphrasing what the speaker has said to ensure that you have understood their message accurately. This mode helps to show the speaker that you are actively listening to them and are interested in understanding their perspective.

Question 20

Roberto listens to his friends with genuine interest but rarely asks for clarification or verifies what his friends are saying. What is his listening style?
A) Reflective
B) Competitive
C) Passive
D) Active

Accepted Answer

Roberto's listening style is passive as he is listening without much engagement and not seeking clarification or verification of what his friends are saying.

Quiz 6: Building Healthy Relationships and Communicating Effectively

In reference to listening styles, reflection involves

Your friend Joey describes the fight he had with his girlfriend and you respond, "It sounds to me like you're angry with her for never being ready on time." Your response is an example of

A slouched posture or leaning forward toward the speaker are examples of

According to Fisher's theory of love, "imprinting" involves

An important aspect of effective communication is

What role does oxytocin play in Fisher's theory of love?

What is one of the most important components of a satisfying and stable relationship?

Many men tend to use which type of body language when they communicate?

The release of which substance results in a sense of calm, peacefulness, and security while with a lover?

When Steven has a disagreement with his roommate, he frequently interrupts and angrily stabs his finger at his chest. Steven's gestures suggest that he is

When Linda tries to talk to her boyfriend, he is reluctant to express his feelings and she doesn't understand why. She is often frustrated by what seems like his lack of interest in True communication. This is most likely explained by

Which of the following are possible underlying causes of jealousy?

When Ted talks with his classmates, he often points out the weaknesses in their logic. Which mode of listening is he using?

A professor may share information about his experiences as an undergraduate with his students. If done in a positive way, this type of self-disclosure may

Which of the following is True about nonverbal communication?

A person you recently met in one of your classes tells you that she was adopted shortly after her birth. This is an example of

After four years, Cole feels as if the excitement and passion is gone from his marriage. According to Fisher's theory of love, this feeling is due to

The objective of being a good listener is to enhance relationships by

Which listening mode involves restating or paraphrasing what the speaker has said?

Roberto listens to his friends with genuine interest but rarely asks for clarification or verifies what his friends are saying. What is his listening style?