Social media is an easy way for customers to communicate with companies. However, it is not an easy way for companies to communicate with customers.

Question

Quizplus · Accepted Answer

Social media allows companies to easily and quickly respond to customers, as well as share information with them in a timely manner. Effective use of social media platforms can allow companies to communicate with customers in a way that is convenient and engaging.

Social Media Is an Easy Way for Customers to Communicate