Public relations departments work closely with media, avoiding the time-consuming effort of interacting with individual customers.

Question

Quizplus · Accepted Answer

Public relations departments do indeed work closely with media to manage the public image of an organization, but they also engage in activities aimed at interacting with individual customers, such as handling customer inquiries, complaints, and feedback through various channels to maintain a positive public image.

Public Relations Departments Work Closely with Media, Avoiding the Time-Consuming