Questions and objections from customers following a sales presentation indicate that a salesperson was poorly prepared for his/her presentation.

Question

Quizplus · Accepted Answer

Customers often will have questions and legitimate concerns about a product. The salesperson should not take these concerns and doubts as an indication that the customer is challenging the presentation. Rather, customer questions and concerns should be viewed as an opportunity. In fact, by helping customers resolve their doubts, salespeople can create a better relationship with the customer.

Questions and Objections from Customers Following a Sales Presentation Indicate