Recently a disgruntled employee walked into a large grocery chain's Midwest distribution center and opened fire on his fellow workers. He killed or injured several people before being killed by the local police. The grocery chain is very concerned about the threat of workplace violence in the future. One way to deal with this threat is for management to hold focus groups to invite employee input. Another way is to make certain that the company hires managers with good interpersonal skills.

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As the text points out, many executives and managers consider workplace violence a serious issue and have taken action to prevent problems before they occur. To deal with this growing threat, firms have held focus groups to invite employee input, hired managers with strong interpersonal skills, and employed skilled consultants to deal with any growing potential of workplace violence.

Recently a Disgruntled Employee Walked into a Large Grocery Chain's