For most service businesses the quality standard has become
A) providing prompt and predictable service.
B) providing a competitive level of service at the lowest cost.
C) pleasing customers by anticipating their needs.
D) less important than it is for manufacturing businesses.

Question

Quizplus · Accepted Answer

Pleasing customers by anticipating their needs has become the quality standard for most service businesses.

For Most Service Businesses the Quality Standard Has Become