Operations management in the service sector is focused on creating
A) good experiences for those who use the service.
B) jobs for the local community.
C) additional customer expectations.
D) inexpensive ways to get things done.

Question

Quizplus · Accepted Answer

Operations management in the service sector is primarily concerned with delivering a positive experience for customers. This means managing the process of delivering the service efficiently and effectively, while also paying close attention to the needs and expectations of the customer. Creating a positive experience is crucial for building customer loyalty and driving repeat business, which is especially important in the highly competitive service industry. While creating jobs for the local community may be a secondary benefit of operations management in the service sector, it is not the primary focus. Additionally, operations management in the service sector is not typically focused on simply finding inexpensive ways to get things done, as this can often lead to a lower quality of service.

Operations Management in the Service Sector Is Focused on Creating