In recent years, operations management has become more focused on providing services, because that is where the growth and profit potential is greatest.
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Q6: American manufacturers have emphasized continuous improvement as
Q7: Operations management in service industries is about
Q8: As the service industries became a larger
Q9: The U.S. is still manufacturing intensive. Only
Q10: One key to the resurgence of U.S.
Q12: American companies, like IBM, prefer to stay
Q13: The box, "Creating Skilled Workers with German-Style
Q14: Operations management involves inventory management, quality control,
Q15: Evidence suggests that U.S. manufacturing firms can
Q16: In the past, production management was about
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