As the service industries became a larger part of U.S. GDP, companies have become more concerned about measuring productivity in the service sector.
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Q3: Manufacturing firms focus exclusively on the production
Q4: In the process of operations management, a
Q5: Operations management converts resources into goods and
Q6: American manufacturers have emphasized continuous improvement as
Q7: Operations management in service industries is about
Q9: The U.S. is still manufacturing intensive. Only
Q10: One key to the resurgence of U.S.
Q11: In recent years, operations management has become
Q12: American companies, like IBM, prefer to stay
Q13: The box, "Creating Skilled Workers with German-Style
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