Tabitha called in a food order to feed her office team. When she arrived to pick up, it was not what she ordered. The store associate quickly made it right, and offered an extra dozen bagels to make up for the mistake. There was no need to check with the supervisor, as the employee was ________ to make decisions that translate into good customer service.
A) structured
B) empowered
C) asked by the customer
D) deputized

Question

Quizplus · Accepted Answer

Empowerment means permitting employees to make decisions in the process of doing their job.

Tabitha Called in a Food Order to Feed Her Office