Juan is a salesperson for Floor Masters, Inc. He really appreciates the amount of freedom and authority the company gives its sales people in order to better meet the needs of customers. Juan's experience suggests that Floor Masters practices
A) centralized management.
B) fast response theory.
C) enfranchisement.
D) empowerment.

Question

Juan is a salesperson for Floor Masters, Inc. He really appreciates the amount of freedom and authority the company gives its sales people in order to better meet the needs of customers. Juan's experience suggests that Floor Masters practices 
A) centralized management.
B) fast response theory.
C) enfranchisement.
D) empowerment.

Quizplus · Accepted Answer

Empowerment means giving frontline workers more freedom to respond quickly to customer requests.

Juan Is a Salesperson for Floor Masters, Inc