When a job fails to satisfy a person's higher order needs, offering them better hygiene factors they may ask for, such as higher pay or a new desk, will motivate them, since they have specifically identified what they need.

Question

Quizplus · Accepted Answer

This statement is incorrect. According to Herzberg's Two-Factor Theory, improving hygiene factors such as pay and working conditions can prevent dissatisfaction, but they do not necessarily lead to true motivation. In order to truly motivate an individual, their higher order needs such as achievement and recognition must be met.

When a Job Fails to Satisfy a Person's Higher Order