Question 1

The behavioural sciences approach is based on which of the following disciplines?
A) Anthropology
B) Economics
C) Sociology
D) Psychology
E) All of these

Accepted Answer

The behavioural sciences approach is an interdisciplinary approach that combines elements from various social science disciplines such as anthropology, economics, sociology, and psychology. Therefore, the correct answer is E) All of these.

Question 2

The human resources perspective of management links motivation theories with _____.
A) top management
B) employee tasks
C) floor managers
D) efficiencies
E) profit maximization

Accepted Answer

The human resources perspective of management is focused on motivating employees and linking motivation theories with their tasks and job roles to increase job satisfaction and productivity. This perspective is concerned with the development of skills and knowledge among employees to improve their performance in their job roles. Therefore, the best choice is B, employee tasks.

Question 3

From the 1950s until today, which management perspective has remained the enduring?
A) Systems
B) Qualitative
C) Scientific management
D) Quantitative
E) Humanistic

Accepted Answer

The humanistic perspective has remained enduring as it focuses on human needs, motivation, and the importance of understanding human behavior in organizations, which continues to be relevant in modern management practices.

Question 4

A social group within an organization is part of the:
A) formal organizational structure.
B) informal organization.
C) scalar chain.
D) reorganization process.
E) top management level.

Accepted Answer

A social group within an organization is not a part of the formal organizational structure, which is established by the management. Rather, it is an informal organization that arises spontaneously based on shared interests, attitudes, and relationships among the employees. The informal organization can have a significant impact on the way work is done, communication flows, and decisions are made within the formal structure.

Question 5

Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis, under the assumption that using advanced mathematics and technology can accurately predict how the market works?
A) Stems
B) Yuppies
C) Qualitative
D) Quantitative
E) Fins

Accepted Answer

The term "quantitative" refers to using complex quantitative analysis to make financial decisions based on the assumption that advanced mathematics and technology can predict market behavior. The other options (stems, yuppies, qualitative, fins) do not accurately describe the concept.

Question 6

A significant contribution of Chester Barnard was the concept of:
A) bureaucracy.
B) the informal organization.
C) total quality management.
D) scientific management.
E) traditional theory of authority.

Accepted Answer

Chester Barnard's significant contribution was the concept of the informal organization. He believed that formal organizations were not enough to get things done, and that successful organizations must also rely on informal relationships and networks.

Question 7

The findings provided by the Hawthorne Studies provided the impetus for the _____, despite flawed methodology or inaccurate conclusions.
A) classical perspective
B) humanistic perspective
C) scientific management
D) bureaucratic organizations
E) contingency perspective

Accepted Answer

The Hawthorne Studies revealed the importance of human and social factors in the workplace, and led to the development of the humanistic perspective in management. While the methodology and conclusions of the studies have been criticized, their impact on management theory and practice is significant. The other options (classical perspective, scientific management, bureaucratic organizations, and contingency perspective) do not directly relate to the Hawthorne Studies.

Question 8

The _____ emphasized the importance of understanding human behaviours, needs and attitudes in the workplace as well as social interactions and group processes.
A) humanistic perspective
B) classical perspective
C) scientific management
D) bureaucratic organizations
E) contingency perspective

Accepted Answer

The humanistic perspective in organizational behaviour emphasizes the importance of understanding human behaviours, needs, and attitudes in the workplace as well as social interactions and group processes. It focuses on the dignity and worth of individuals, and the need for managers to recognize and support the personal growth and development of their employees.

Question 9

Maslow's hierarchy of needs started with which of these needs?
A) Esteem
B) Love
C) Safety
D) Physiological
E) Belongingness

Accepted Answer

Maslow's hierarchy of needs starts with physiological needs, such as food, water, and shelter, as they are the most basic and essential needs for human survival.

Question 10

The management science perspective applies all of the following to managerial problems EXCEPT:
A) Statistics.
B) Qualitative techniques.
C) Mathematics.
D) Quantitative techniques.
E) All of these are correct.

Accepted Answer

The management science perspective focuses on quantitative techniques, such as statistics and mathematics, to solve managerial problems, not qualitative techniques.

Question 11

According to Douglas McGregor, the classical perspective on management is consistent with which of the following?
A) Theory X
B) Theory Y
C) Theory Z
D) Contingency Theory
E) None of these

Accepted Answer

According to Douglas McGregor, the classical perspective on management is consistent with Theory X, which assumes that employees have an inherent dislike for work and will avoid it if possible, requiring strict control and direction from management.

Question 12

The most recent subfield of the quantitative perspective is _____, which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.
A) operations research
B) operations management
C) information technology
D) systems thinking
E) infrastructure development

Accepted Answer

The subfield described in the question is management information systems, which falls under the larger category of information technology. While the other options (operations research, operations management, systems thinking, and infrastructure development) are all important subfields within the quantitative perspective, they are not directly related to the design and implementation of management information systems.

Question 13

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was _____.
A) money
B) days off
C) human relationships
D) lighting
E) free food

Accepted Answer

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was human relationships. The studies found that workers' productivity increased not because of changes in physical conditions or incentives, but because the workers felt that their managers cared about their well-being and were paying attention to them. This led to increased job satisfaction, which in turn led to increased productivity.

Question 14

Airline CEOs, often look for patterns of movement within the airline industry, focusing on the qualities of rhythm, flow, direction, shape and networks of relationships. This type of activity, referred to as_____ thinking, allows a CEO to see the structures that underlie complex situations within the industry and company.
A) systems
B) qualitative
C) quantitative
D) conceptual
E) contingency

Accepted Answer

Systems thinking involves understanding the interconnections and patterns within complex systems, which aligns with the description of analyzing rhythm, flow, direction, shape, and networks of relationships in the airline industry.

Question 15

Theory X and Theory Y was developed by _____.
A) Douglas McGregor
B) Henry Gantt
C) Max Weber
D) Mary Parker Follett
E) Frank Gilbreth

Accepted Answer

Theory X and Theory Y was developed by Douglas McGregor in his book "The Human Side of Enterprise".

Question 16

Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity?
A) Scientific management perspective
B) Human resource perspective
C) Management science perspective
D) Behavioural sciences approach
E) Human relations movement

Accepted Answer

The human relations movement emphasizes satisfaction of employees' basic needs as the key to increased worker productivity.

Question 17

A "dairy farm" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by the:
A) human relations movement.
B) human resource perspective.
C) behavioural science approach.
D) management science perspective.
E) None of these.

Accepted Answer

The dairy farm view of management emphasizes the importance of employee satisfaction and motivation in achieving higher productivity, which is the cornerstone of the human relations movement.

Question 18

Organizational development is one specific set of management techniques based in the _____ approach.
A) management science
B) systems theory
C) behavioural sciences
D) scientific management
E) quantitative

Accepted Answer

Organizational development (OD) is a field of management that draws on insights from behavioral sciences like psychology, sociology and anthropology to help organizations improve their effectiveness. OD interventions work to change the behavior, attitudes and values of individuals in organizations to achieve desired outcomes. Therefore, OD is directly based on the assumptions and theories of behavioral sciences, making choice C the correct answer.

Question 19

Operations research grew out of World War II groups and is based on _____.
A) group dynamics
B) employees in crisis
C) production in turbulent times
D) mathematical model building
E) a humanistic approach

Accepted Answer

Operations research is a field that uses mathematical modeling and analytical methods to improve decision-making in complex scenarios. It emerged from groups formed during World War II, who aimed to use scientific methods to improve military operations. Therefore, the answer is D - mathematical model building.

Question 20

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of _____.
A) transformation
B) entropy
C) synergy
D) feedback
E) quality

Accepted Answer

The teamwork philosophy is based on the concept of synergy, which means that the combined efforts of a group of individuals produce a result that is greater than the sum of their individual efforts.

Quiz 2: The Evolution of Management Thinking

The behavioural sciences approach is based on which of the following disciplines?

The human resources perspective of management links motivation theories with _____.

From the 1950s until today, which management perspective has remained the enduring?

A social group within an organization is part of the:

Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis, under the assumption that using advanced mathematics and technology can accurately predict how the market works?

A significant contribution of Chester Barnard was the concept of:

The findings provided by the Hawthorne Studies provided the impetus for the _____, despite flawed methodology or inaccurate conclusions.

The _____ emphasized the importance of understanding human behaviours, needs and attitudes in the workplace as well as social interactions and group processes.

Maslow's hierarchy of needs started with which of these needs?

The management science perspective applies all of the following to managerial problems EXCEPT:

According to Douglas McGregor, the classical perspective on management is consistent with which of the following?

The most recent subfield of the quantitative perspective is _____, which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was _____.

Theory X and Theory Y was developed by _____.

Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity?

A "dairy farm" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by the:

Organizational development is one specific set of management techniques based in the _____ approach.

Operations research grew out of World War II groups and is based on _____.

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of _____.