Question 1

Devil's advocate technique is similar to brainstorming in that both techniques prevent individuals from challenging other group member's assumptions.

Accepted Answer

Devil's advocate technique encourages individuals to challenge each other's assumptions and arguments in order to foster critical thinking and identify potential flaws in the proposed ideas. Brainstorming, on the other hand, is a technique used to generate a large number of ideas in a non-judgmental environment.

Question 2

Non-programmed decisions are made in response to situations that are:
A) Unique.
B) Unstructured.
C) Exceptionally important to the organization.
D) All of these
E) Only unique and important to the organization.

Accepted Answer

Non-programmed decisions are made in response to situations that are unique, unstructured, and exceptionally important to the organization. Therefore, the correct option is D) All of these.

Question 3

_____ decision making are associated with decision rules.
A) Non-programmed
B) Unique
C) Programmed
D) Ill-structured
E) Novel

Accepted Answer

Programmed decision making involves using decision rules, procedures, and policies that are well-established and can be repeated for similar situations. Non-programmed decision making is associated with unique and novel situations that require unique solutions, while ill-structured decision making involves unclear or conflicting information that makes it difficult to determine the best course of action.

Question 4

Point-counterpoint is a decision-making technique in which people are assigned to express competing points of view.

Accepted Answer

Point-counterpoint involves assigning individuals to argue opposing viewpoints in order to facilitate decision-making and understanding of conflicting perspectives.

Question 5

Managers are often referred to as:
A) decision makers.
B) peace makers.
C) conflict creators.
D) an unnecessary layer of employees.
E) profit suppressor.

Accepted Answer

Managers are responsible for making decisions within an organization. They are expected to analyze situations and take actions that will benefit the company as a whole. Therefore, they are often referred to as decision makers.

Question 6

Programmed decisions are made in response to _____ organizational problems.
A) unusual
B) recurring
C) significant
D) minor
E) unique

Accepted Answer

Programmed decisions are made in response to recurring organizational problems. These are routine and repetitive decisions for which a standard response or solution has already been developed.

Question 7

Good examples of _____ decisions are new strategic decisions.
A) non-programmed
B) programmed
C) insignificant
D) recurring
E) structured

Accepted Answer

New strategic decisions are typically unique and complex, requiring a high level of judgment and evaluation. These decisions are not routine or straightforward, making them non-programmed decisions.

Question 8

Most people underestimate their ability to predict uncertain outcomes.

Accepted Answer

The answer of Most people underestimate their ability to predict...

Question 9

A retailer has a no-questions asked return policy. The policy is an example of a(n):
A) programmed decision.
B) non-programmed decision.
C) novel decision.
D) poor management.
E) unstructured decision.

Accepted Answer

A no-questions-asked return policy is a well-established rule that can be consistently applied to all instances of product returns. It is a programmed decision as it is based on pre-established procedures rather than unique or novel problems that require unique solutions.

Question 10

Managers will frequently look for new information that contradicts their instincts or original point of view.

Accepted Answer

The answer of Managers will frequently look for new information...

Question 11

A company has a rule that states that more than three absences in a six-month period shall result in a suspension. A manager has just decided to suspend a shift employee for violating this policy. This is an example of:
A) a programmed decision.
B) a non-programmed decision.
C) an insignificant decision.
D) poor management.
E) personal grudge.

Accepted Answer

This decision falls under a programmed decision because the company already has a rule in place for what action should be taken if an employee exceeds a certain amount of absences in a specific time period. The manager is simply following the established policy.

Question 12

_____ refers to the process of identifying problems and then resolving them.
A) Organizing
B) Controlling
C) Decision-making
D) Planning
E) Leading

Accepted Answer

The process of identifying problems and then resolving them is directly related to decision making. Organizing refers to the process of arranging or structuring resources to achieve organizational goals, controlling refers to the process of monitoring and adjusting organizational processes to ensure that they are effective and efficient, planning refers to the process of setting goals and determining the best course of action to achieve them, and leading refers to the process of influencing and inspiring others to work towards common goals. None of these directly relate to the process of problem solving.

Question 13

Examples of non-programmed decisions would include the decision to:
A) reorder supplies.
B) develop a new product or service.
C) perform routine maintenance on one of the machines in manufacturing.
D) terminate an employee for violation of company rules.
E) fill a position.

Accepted Answer

Non-programmed decisions are unique and require judgment, evaluation, and creativity. Developing a new product or service is a significant decision that requires creativity, and it involves risk and uncertainty, making it a non-programmed decision. The other options are routine, repetitive, and can be automated or performed by rules and procedures, making them programmed decisions.

Question 14

A school has an attendance rule that states that more than three absences in a semester shall result in a detention. An instructor has just decided to invite a student to detention for violating this policy. This is an example of:
A) programmed decision.
B) unique approach.
C) condition of ambiguity.
D) non-programmed decision.
E) none of these.

Accepted Answer

The decision to invite a student to detention for violating a clear attendance rule is a programmed decision, as it follows a predetermined policy.

Question 15

A manager recently decided to ask employees to work overtime. The alternative was to hire additional workers. He is now monitoring the consequences of his decision. This is an example of _____.
A) planning
B) decision-making
C) organizing
D) controlling
E) leading

Accepted Answer

The answer of A manager recently decided to ask employees...

Question 16

Brainstorming uses a face-to-face interactive group to spontaneously suggest a wide range of alternatives for decision making.

Accepted Answer

Brainstorming involves a group coming together to generate a large number of ideas and alternatives for a particular issue or decision, usually through a free-flowing and non-judgmental process of idea sharing. This is typically done in-person or face-to-face, making option A the correct answer.

Question 17

_____ is a vital part of good management because decisions determine how the organization solves its problems, allocates resources and accomplishes its goals.
A) Reorganizing
B) Competitive visioning
C) Proper alignment
D) Bad decision making
E) Leadership

Accepted Answer

The answer of _____ is a vital part of good...

Question 18

Groupthink refers to the tendency of people in groups to suppress contrary opinions.

Accepted Answer

Groupthink is a phenomenon wherein individuals in a group conform to the group's dominant point of view and suppress alternative or dissenting opinions. This can lead to flawed decision-making or a failure to consider important perspectives.

Question 19

Which of the following is a choice made from available alternatives?
A) Decision
B) Plan
C) Goal
D) Tactic
E) Strategy

Accepted Answer

A decision is a choice made from available alternatives. Plans, goals, tactics, and strategies are all related to decision making, but they are not choices in and of themselves.

Question 20

Brainwriting refers to the tendency of people in groups to suppress contrary opinions.

Accepted Answer

The answer of Brainwriting refers to the tendency of people...

Quiz 9: Managerial Decision Making

Devil's advocate technique is similar to brainstorming in that both techniques prevent individuals from challenging other group member's assumptions.

Non-programmed decisions are made in response to situations that are:

_____ decision making are associated with decision rules.

Point-counterpoint is a decision-making technique in which people are assigned to express competing points of view.

Managers are often referred to as:

Programmed decisions are made in response to _____ organizational problems.

Good examples of _____ decisions are new strategic decisions.

Most people underestimate their ability to predict uncertain outcomes.

A retailer has a no-questions asked return policy. The policy is an example of a(n) :

Managers will frequently look for new information that contradicts their instincts or original point of view.

A company has a rule that states that more than three absences in a six-month period shall result in a suspension. A manager has just decided to suspend a shift employee for violating this policy. This is an example of:

_____ refers to the process of identifying problems and then resolving them.

Examples of non-programmed decisions would include the decision to:

A school has an attendance rule that states that more than three absences in a semester shall result in a detention. An instructor has just decided to invite a student to detention for violating this policy. This is an example of:

A manager recently decided to ask employees to work overtime. The alternative was to hire additional workers. He is now monitoring the consequences of his decision. This is an example of _____.

Brainstorming uses a face-to-face interactive group to spontaneously suggest a wide range of alternatives for decision making.

_____ is a vital part of good management because decisions determine how the organization solves its problems, allocates resources and accomplishes its goals.

Groupthink refers to the tendency of people in groups to suppress contrary opinions.

Which of the following is a choice made from available alternatives?

Brainwriting refers to the tendency of people in groups to suppress contrary opinions.