When a confrontation is used and a client responds by trying to argue with, discredit, or pretend to agree with you, you should:
A)Stand your ground and argue back.
B)Continue to confront the client.
C)Change the topic and try again later when the client is more receptive.
D)Refer the client elsewhere, because it is a sign rapport has been irrevocably lost.

Question

Quizplus · Accepted Answer

The Answer of When a confrontation is used and a client responds by trying to argue with, discredit, or pretend to agree with you, you should:
A)Stand your ground and argue back.
B)Continue to confront the client.
C)Change the topic and try again later when the client is more receptive.
D)Refer the client elsewhere, because it is a sign rapport has been irrevocably lost.

When a Confrontation Is Used and a Client Responds by Trying