In the first phase, called exploration, both the interviewer and client are often tense; therefore, it is important:
A)For the interviewer to be aware of this and to structure the opening of the interview to relax the client.
B)For the interviewer not to show that he/she is tense, or client trust will be compromised.
C)To talk about the tension at sufficient length until it has dissipated for both; then the "interview proper" can begin.
D)For the interviewer to talk slowly and take deep breaths in order to calm him/herself.

Question

Quizplus · Accepted Answer

It is important for the interviewer to be aware of the tension and structure the opening of the interview to relax the client. This can help build rapport and trust early on, leading to a more productive interview. Simply ignoring or trying to hide the tension may only exacerbate it. Option B is incorrect because showing some level of empathy and acknowledging that tension is normal can actually improve trust and rapport. Option C is incorrect because talking about the tension for too long may prolong the uncomfortable phase and make the client feel like they are being forced to talk. Option D may help the interviewer calm down, but it doesn't necessarily address the tension between the interviewer and client.

In the First Phase, Called Exploration, Both the Interviewer and Client