Question 1

If a client rejects all interviewer suggested referrals, it is acceptable for the interviewer to terminate the relationship.

Accepted Answer

If a client consistently rejects all suggested referrals, it may indicate a lack of alignment or trust, making it reasonable for the interviewer to consider terminating the relationship to maintain professional boundaries and effectiveness.

Question 2

Goal formulation is the first phase in the action stage.

Accepted Answer

Goal formulation actually occurs in the planning stage, before the action stage, as it involves setting objectives and deciding on the strategies to achieve them.

Question 3

An accurate and concrete definition needs to be established for each problem.

Accepted Answer

It is important to have clear and specific definitions of problems in order to accurately understand and address them.

Question 4

The objective(s)of the problem identification phase is:
A)To identify which among the range of problems discussed is the most important one to further define.
B)Collaboratively define the word "problem" in generic terms so both the interviewer and client know they are talking about the same kinds of things.
C)Identify which problems have impacted the client's life to date to the greatest extent.
D)To explore the client's problem areas until you both reach an accurate and concrete definition of each problem.

Accepted Answer

The objective(s) of the problem identification phase is to explore the client's problem areas until you both reach an accurate and concrete definition of each problem. Option A, C, and B are related to problem identification but not the main objective of this phase.

Question 5

To be effective in structuring the interviewer needs to know the relationship and action objectives of the interviewing process.

Accepted Answer

Knowing the relationship objectives (such as building rapport and trust) and the action objectives (such as gathering information or making a job offer) can help the interviewer structure the conversation in a way that achieves those goals. Without understanding these objectives, the interviewer may not be able to ask the right questions or guide the conversation effectively.

Question 6

Evaluation of implementation of an action plan should always be conducted.

Accepted Answer

Evaluation of an action plan is crucial to determine its effectiveness and identify any areas that need improvement. It helps in understanding whether the plan has achieved its objectives and if not, what changes need to be made to improve it. Therefore, evaluation is an important part of the planning process.

Question 7

Relationship and Action objectives exist for each component of the interviewing process.

Accepted Answer

Relationship objectives focus on building rapport, trust, and connection with the interviewee, while action objectives aim to gather specific information and insights from the interviewee. These objectives should be established for each step of the interviewing process, such as the introduction, questions, closing, and follow-up.

Question 8

When using effective structuring, it is important to:
A)Choose a form of structure and adhere to it.
B)Let the client determine the structuring process.
C)Remain flexible and open to changes in the order and length of phases.
D)Never repeat phases previously completed, as this will confuse the client.

Accepted Answer

Effective structuring involves being flexible and open to changes in the order and length of phases, as each client's situation is unique and may require different approaches. It is important to adapt the structure to each client's needs, rather than adhering strictly to a predetermined form. However, repeating phases previously completed can be confusing and unproductive, so it is important to ensure that each phase is completed before moving on to the next.

Question 9

Interviewers don't terminate client contact without discussion and agreement from the client.

Accepted Answer

Interviewers may terminate client contact without discussion and agreement if there are ethical, legal, or safety concerns that necessitate immediate action.

Question 10

Termination plans should be in the interviewer's thinking from early in the helping process.

Accepted Answer

Termination plans, which refer to the process of ending the professional relationship between the helper and the client, should be considered and discussed from the beginning of the helping process to ensure a smooth and effective conclusion to the relationship.

Question 11

In the exploration stage, the working relationship needs to receive extensive attention.

Accepted Answer

During the exploration stage, it is important to establish a strong working relationship between team members, stakeholders, and any external partners involved in the project. This relationship should be built on trust, mutual respect, and effective communication to ensure the project moves forward smoothly.

Question 12

A concrete definition includes a specific problem behavior.

Accepted Answer

A concrete definition is specific and includes a clear description of a particular behavior. This definition is more precise and measurable than a vague or general description.

Question 13

Clients may not cooperate during the action phase because they are conflicted about really

Accepted Answer

Clients may have mixed feelings about making changes or may be resistant to the process, leading to a lack of cooperation during the action phase of therapy.

Question 14

Structuring an interview:
A)Involves the ability to organize and pace a relationship with a client.
B)Gives purpose and direction to the interview.
C)Enables the client and the interviewer to define and work toward specific outcomes.
D)A and B
E)All of the above.

Accepted Answer

Structuring an interview involves all of the above, including organizing and pacing the relationship, giving purpose and direction, and defining specific outcomes to work towards.

Question 15

Structuring is most important at the action stage of the interview.

Accepted Answer

Structuring is most important at the planning stage of the interview to ensure all necessary topics are covered efficiently.

Question 16

Humor is less appropriate in the Native North American culture.

Accepted Answer

Humor plays a significant role in Native North American cultures, often used in storytelling, teaching, and social interactions to convey wisdom, cultural values, and social critiques.

Question 17

In the first phase, called exploration, both the interviewer and client are often tense; therefore, it is important:
A)For the interviewer to be aware of this and to structure the opening of the interview to relax the client.
B)For the interviewer not to show that he/she is tense, or client trust will be compromised.
C)To talk about the tension at sufficient length until it has dissipated for both; then the "interview proper" can begin.
D)For the interviewer to talk slowly and take deep breaths in order to calm him/herself.

Accepted Answer

It is important for the interviewer to be aware of the tension and structure the opening of the interview to relax the client. This can help build rapport and trust early on, leading to a more productive interview. Simply ignoring or trying to hide the tension may only exacerbate it. Option B is incorrect because showing some level of empathy and acknowledging that tension is normal can actually improve trust and rapport. Option C is incorrect because talking about the tension for too long may prolong the uncomfortable phase and make the client feel like they are being forced to talk. Option D may help the interviewer calm down, but it doesn't necessarily address the tension between the interviewer and client.

Question 18

The objective(s)of the exploration phase is/are:
A)Gain an overview of the client's problem(s)
B)Gain an overview of the client's problem(s)and facilitate the emergence of any further problems
C)Explore the dynamics and causes underlying identified problems
D)Gain an overview of the client's problems and identify the most important one on which to focus

Accepted Answer

The exploration phase aims to not only gain an overview of the client's problems, but also to facilitate the emergence of any further problems. This allows for a more thorough understanding of the client's situation and needs, which is essential for effective problem-solving. While options A, C, and D are also important objectives of the exploration phase, they do not fully capture its scope and purpose.

Question 19

The use of metaphors and imagery is frequently distracting to Native North Americans.

Accepted Answer

The use of metaphors and imagery is a common and valued aspect of storytelling and communication in many Native North American cultures, often enhancing the listener's understanding and engagement.

Question 20

If a client has several problems, it is best to start with a problem that is a moderately challenging.

Accepted Answer

The answer of If a client has several problems, it...

Quiz 12: Structuring for Exploration, Clarification, and Action