According to the text,the ability to satisfy customer expectations can be referred to simply as:
A) Reliability
B) Lean Six Sigma
C) Quality
D) Durability

Question

Quizplus · Accepted Answer

The text states that the ability to satisfy customer expectations is closely related to quality. Therefore, the best choice would be C - Quality. While reliability and durability are important aspects of quality, they do not encompass the full scope of what it means to meet customer expectations. Lean Six Sigma, while a valuable methodology for achieving quality, is not a term that can be used interchangeably with the ability to satisfy customer expectations.

According to the Text,the Ability to Satisfy Customer Expectations Can