Which of the following quality gurus believed that companies should strive for zero defects and that quality was,in a sense,free since quality improvement programs invariably paid for themselves?
A)Juran
B)Deming
C)Baldrige
D)Crosby

Question

Quizplus · Accepted Answer

The quality guru who believed that companies should strive for zero defects and that quality was, in a sense, free since quality improvement programs invariably paid for themselves was Philip Crosby. Therefore, the correct choice is D.

Which of the Following Quality Gurus Believed That Companies Should