Calculate the defects per million opportunities (DPMO) given the following: Blake, owner of Blakester's T-shirt Shoppe, keeps track of customer complaints.For each T-shirt sold, there are four possible complaints: T-shirt shrinks, poor quality, design wears off, and doesn't fit right.Each week, Blake calculates the rate of T-shirt "defects" per total T-shirts sold, and then uses this information to determine his company's DPMO.During the past week, his company sold 1200 T-shirts.His company received 22 customer shrinkage complaints, 16 poor quality complaints, 12 design wears off complaints, 8 doesn't fit right complaints.Calculate his firm's DPMO.
A)69,600
B)0.193
C)5.8 x 10 -6
D)12,083

Question

Calculate the defects per million opportunities (DPMO) given the following: Blake, owner of Blakester's T-shirt Shoppe, keeps track of customer complaints.For each T-shirt sold, there are four possible complaints: T-shirt shrinks, poor quality, design wears off, and doesn't fit right.Each week, Blake calculates the rate of T-shirt "defects" per total T-shirts sold, and then uses this information to determine his company's DPMO.During the past week, his company sold 1200 T-shirts.His company received 22 customer shrinkage complaints, 16 poor quality complaints, 12 design wears off complaints, 8 doesn't fit right complaints.Calculate his firm's DPMO.
A)69,600
B)0.193
C)5.8 x 10 -6 
D)12,083

Quizplus · Accepted Answer

1. Calculate the total number of defects:
Total defects = Number of shrinkage complaints + Number of poor quality complaints + Number of design wears off complaints + Number of doesn't fit right complaints
Total defects = 22 + 16 + 12 + 8
Total defects = 58

2. Calculate the rate of defects per T-shirt sold:
Rate of defects per T-shirt sold = Total defects / Total T-shirts sold
Rate of defects per T-shirt sold = 58 / 1200
Rate of defects per T-shirt sold = 0.0483

3. Calculate the DPMO:
DPMO = Rate of defects per T-shirt sold x 1,000,000
DPMO = 0.0483 x 1,000,000
DPMO = 48,300

Therefore, the best choice is D, with a DPMO of 12,083 (48,300 divided by 4 possible complaints).

Calculate the Defects Per Million Opportunities (DPMO) Given the Following