TQM lays particular emphasis on which one of the following areas?
A) Business Process Re-engineering.
B) Getting the customer-facing part of the operation right.
C) Delighting the customer.
D) Meeting the needs of customers, covering all parts of the organisation, continuous improvement.

Question

Quizplus · Accepted Answer

TQM (Total Quality Management) lays particular emphasis on meeting the needs of customers, covering all parts of the organisation, and continuous improvement. While business process re-engineering and getting the customer-facing part of the operation right are important aspects of TQM, they are not the primary focus. Delighting the customer is also important but may not always be feasible or practical. The main goal of TQM is to meet and exceed customer expectations through continuous improvement of processes and products.

TQM Lays Particular Emphasis on Which One of the Following