Which function is mainly responsible for ensuring that promises made to customers concerning the product or service can be delivered by the operation in reality?
A) Human Resources
B) Operations
C) Finance
D) Marketing
Correct Answer:
Verified
Q3: Step 2 of quality planning and control
Q4: The Operations view of quality is 'quality
Q5: Step 5 of quality planning and control
Q6: The product-based approach is concerned with making
Q7: Which of the following quality characteristics does
Q9: Reliability means the total useful life of
Q10: For a car, speed, acceleration, fuel consumption
Q11: Functionality means how well the product or
Q12: For an aircraft journey, keeping to published
Q13: What term is used to describe producing
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