The Operations view of quality is 'quality is consistent conformance to customers' expectations'. By this it is meant that:
A) The product will be seen as synonymous with innate excellence
B) There are clear specifications consistently met that provide customers with what they would realistically believe they should receive
C) Anything the customer wants and desires should be provided by the organisation
D) The product must be right every time, irrespective of cost to the operation

Question

Quizplus · Accepted Answer

The Operations view of quality states that quality is consistent conformance to customers' expectations, which means providing customers with what they would realistically believe they should receive based on clear specifications that are consistently met. This does not necessarily mean that the product needs to be synonymous with innate excellence or that anything the customer wants should be provided at any cost to the operation.

The Operations View of Quality Is 'Quality Is Consistent Conformance