Hygiene factors affect motivation and satisfaction only if they are absent or fail to meet expectations,according to the ________.
A) theory of scientific management
B) hierarchy of needs model
C) expectancy theory
D) two-factor theory

Question

Quizplus · Accepted Answer

The two-factor theory, developed by Frederick Herzberg, states that there are certain factors called hygiene factors, which are necessary to avoid dissatisfaction, but they do not necessarily lead to motivation or satisfaction. These hygiene factors include things like salary, company policies, working conditions, and job security. According to the theory, hygiene factors affect motivation and satisfaction only if they are absent or fail to meet expectations. Therefore, choice D is the correct answer.

Hygiene Factors Affect Motivation and Satisfaction Only If They Are