Which of the following is not considered a customer-level activity?
A)Making a sales call
B)Processing a sales order
C)Delivery costs
D)Preparing purchase orders

Question

Quizplus · Accepted Answer

Customer-level activities are those that are directly related to serving specific customers, such as making sales calls, processing their orders, and delivering products to them. Preparing purchase orders is considered a supply-side activity, related to the procurement of goods or services from suppliers, rather than an activity directly serving customers.

Which of the Following Is Not Considered a Customer-Level Activity