To balance the scorecard, organizations should select all of the following except
A)leading measures.
B)dashboard measures.
C)lagging measures.
D)qualitative measures.

Question

Quizplus · Accepted Answer

Dashboard measures are not a specific category recognized in the balanced scorecard framework. The balanced scorecard typically includes financial measures, customer measures, internal process measures, and learning and growth measures, which can be leading or lagging, quantitative or qualitative.

To Balance the Scorecard, Organizations Should Select All of the Following