Citibank has one group of loan officers who handle consumer loans and another group who work in the commercial loan area.Grouping work units this way is known as departmentalisation by
A) function.
B) customer.
C) product.
D) specialty.
E) location.

Question

Quizplus · Accepted Answer

Citibank has divided its loan officers based on the customers they serve, which is known as departmentalisation by customer.

Citibank Has One Group of Loan Officers Who Handle Consumer