Carrie has just finished verifying that the problem she fixed on a problematic virtual machine has not caused any other issues, and the system is now running normally. Which of the following should she do while she is closing out the issue in the ticketing system?
A) Establish a plan of action to resolve the problem and implement the solution.
B) Establish a theory of probable cause.
C) Document findings, actions, and outcomes.
D) Verify full system functionality, and, if applicable, implement preventive measures.

Question

Quizplus · Accepted Answer

C) Documenting findings, actions, and outcomes is crucial for closing out the issue in the ticketing system. This ensures that there is a record of what the problem was, how it was resolved, and any other relevant information that could be useful for future reference or if the issue arises again.

Carrie Has Just Finished Verifying That the Problem She Fixed