Question 1

A large international organization currently has a single support desk that operates 24 hours per day, 7 days per week. However, they have realized that for disaster planning purposes, it would be a good idea to have multiple support desks in different locations so that if one went down the others could take over for it. Normal operations, though, would mean that they didn't have to staff any of the operations overnight. Which of the following has the company decided to use as the new model for their support desk?
A) Centralized
B) FTS
C) Unified
D) Streamlined

Accepted Answer

FTS (Follow-the-Sun) is a model where support desks are located in different time zones, allowing for 24/7 coverage without requiring overnight staffing at any single location.

Question 2

Martin has been asked to look for weaknesses within the company's cloud infrastructure and create a report to be delivered to upper management. He is not to actually try and exploit any of the weaknesses found to determine to what extent they might compromise the system. Which of the following has Martin been asked to do?
A) Performance testing
B) Vulnerability testing
C) Load testing
D) Penetration testing

Accepted Answer

Martin has been asked to perform vulnerability testing, which involves identifying and reporting potential vulnerabilities in the system without actively exploiting them. This is different from penetration testing (D), which would involve attempting to exploit vulnerabilities to understand their impact. Performance testing (A) and load testing (C) are focused on assessing the system's performance under various conditions, not on identifying security weaknesses.

Question 3

Fictional Corp is in the process of migrating applications and data from their on-premises physical servers to a cloud service provider. They have migrated the application code successfully, but now must move the underlying database servers. Which of the following might be the biggest concern with migrating the database servers?
A) Proper functionality
B) Data integrity
C) Connectivity
D) Availability

Accepted Answer

Data integrity is the biggest concern when migrating database servers because it ensures that the data is accurate, consistent, and reliable throughout the migration process. Any compromise to data integrity can lead to significant issues, such as data loss or corruption, which can affect business operations and decision-making.

Question 4

Allen has been tasked with the design, development, and optimization of automation processes. Which of the following is the term that could be used to describe his current set of tasks?
A) Replication
B) Configuration management
C) Orchestration
D) Migration

Accepted Answer

Orchestration involves the automated arrangement, coordination, and management of complex computer systems, middleware, and services. Allen's tasks of designing, developing, and optimizing automation processes align with the concept of orchestration, as it encompasses overseeing and coordinating various automated tasks and processes to work seamlessly together.

Question 5

Robert has just finished implementing a change that was approved by the change advisory board. After the change has been implemented, which of the following is the next step that should be performed?
A) Change assessment
B) Change implementation
C) Change request
D) Change review

Accepted Answer

After implementing a change that was approved by the change advisory board, the next step is to perform a change review. This process involves evaluating the success of the change, ensuring it meets its objectives, and identifying any potential improvements for future changes.

Question 6

Jeff has just been hired by Fictional Corp as a systems administrator. He is told that one of his responsibilities is going to be the backup processes used for on-premises systems in the company's data center. He is told about documentation that he should use to make sure that everything is done correctly. What type of documentation was he referred to?
A) Baselines
B) CMDB
C) SOPs
D) KPIs

Accepted Answer

Standard Operating Procedures (SOPs) are the type of documentation referred to for ensuring backup processes are done correctly. SOPs provide detailed, written instructions on how to perform specific tasks or operations, which in this case would include the steps for conducting backups for on-premises systems.

Question 7

A large e-commerce platform sells and ships millions of dollars' worth of goods every day. Which of the following concepts is most likely the most important thing for them to consider in the design of their IT infrastructure?
A) Collecting thorough baselines
B) Minimizing downtime
C) SOPs
D) KPIs

Accepted Answer

Minimizing downtime is crucial for a large e-commerce platform because any downtime directly translates to lost sales and potentially dissatisfied customers, which can significantly impact revenue and reputation.

Question 8

George has completed the implementation of a new change to one of the virtual machines on the CSP they use that runs a few of the company's applications. He went back through and compared the results to the original approved request and determined that the change was successful. What is the next step that George should perform?
A) Change documentation
B) Change review
C) Change assessment
D) Change request

Accepted Answer

George should update the change documentation to reflect the successful implementation of the change, ensuring that all records are accurate and up-to-date.

Question 9

Bill is trying to create a new web application to replace an existing system that is becoming outdated. The old application has been modified a number of times and the code has become rather convoluted over time, so he has decided to start over. However, the application that it is replacing needs to be usable 24 hours a day, 7 days a week, 365 days per year with as little downtime as possible. Which of the following would be the type of system Bill is trying to create by adding in redundancy wherever he can?
A) High availability
B) Low latency
C) High Quality of Service
D) No delay

Accepted Answer

High availability systems are designed to be operational 24/7, minimizing downtime and ensuring that the application is always accessible. Adding redundancy is a common strategy to achieve high availability.

Question 10

Kevin has created a web application that will reside on the cloud service provider's platform that his company uses. However, the database for the application must reside on the company's private cloud in their data center. Which of the following might be a primary concern when running connectivity tests?
A) Speed of the network card in the database server
B) Latency
C) QoS deprioritizing database traffic
D) Incorrect duplex settings

Accepted Answer

Latency is a primary concern when running connectivity tests between a cloud service provider's platform and a company's private cloud, as it can significantly affect the performance and responsiveness of the application.

Question 11

A large Fortune 500 company has a data center full of servers and wants to move 5 petabytes worth of data to a cloud service provider. Having run some calculations, it could take years to move all of this data to a cloud service provider. Which of the following does the company most likely need to consider in order to complete this migration in a timely manner?
A) Internet exchange point
B) Point of presence
C) Colocation facility
D) Offline transfer

Accepted Answer

Given the large volume of data (5 petabytes), traditional online transfer methods could indeed take an impractically long time, even with a high-speed internet connection. Offline transfer methods, such as shipping physical storage devices to the cloud service provider, would be a more efficient solution for migrating such a significant amount of data. This approach is often used by cloud providers through services specifically designed for large-scale data migration.

Question 12

Faith has been tasked with migrating as many systems as possible to the cloud. She has a list of the systems that the IT department is aware of, but has heard employees talking about other systems that are not on her list. Which of the following might describe the systems that she still needs to gather information about?
A) Dark resources
B) Unknown infrastructure
C) Unauthorized technology
D) Shadow IT

Accepted Answer

Shadow IT refers to information technology (IT) systems used within an organization without the approval, or even the knowledge, of corporate IT departments. This term accurately describes the systems Faith has heard about but are not on her list.

Question 13

Fictional Corp wants to examine systems within their data center to determine how they operate under normal conditions and determine what resources would be necessary to be provisioned on a cloud service provider if they were to make that transition. Which of the following describes the records that Fictional Corp is looking to review?
A) SOPs
B) Baselines
C) CMDB
D) ITIL

Accepted Answer

Baselines are records or benchmarks that indicate how systems perform under normal conditions. By reviewing baselines, Fictional Corp can understand the current performance and resource usage of their systems, which is essential for determining the necessary resources when transitioning to a cloud service provider.

Question 14

Thomas has been tasked with implementing automation wherever possible. He starts to work on the first system where he knows automation would greatly benefit the company. What is one of the first things he should do before implementing the automation?
A) Design a workflow
B) Create a change request
C) Create a backup of the system
D) Update the patches on the system

Accepted Answer

Designing a workflow is essential before implementing automation to understand the process that will be automated, identify potential issues, and plan the automation steps effectively.

Question 15

Ward has been hired by Fictional Corp to manage the IT infrastructure group. One of the first questions he asks is how they keep track of all of the information about their servers, operating systems, networking gear, and applications. He is answered that some people have some of the information in spreadsheets, but that there appear to be different versions of that spreadsheet floating around. Which of the following might he decide to implement?
A) Baselines
B) KPIs
C) CMDB
D) CMS

Accepted Answer

A Configuration Management Database (CMDB) is designed to hold comprehensive information about IT infrastructure components (servers, networking gear, applications, etc.) and their relationships. Implementing a CMDB would help Ward consolidate and manage the information currently scattered across various spreadsheets.

Question 16

One of the sales managers has approached the development team to ask for some changes to one of the web applications that his team uses. He made some great suggestions, but the development team manager told him they can't just make those changes without going through the formalized process. Which of the following should the development manager ask the sales manager for?
A) Business justification
B) ROI
C) Change request
D) CAB

Accepted Answer

The development manager should ask the sales manager for a Change Request. This is a formal proposal for an alteration to some product or system, which in this case is the web application. It's a part of the change management process to ensure that changes are made in a controlled and coordinated manner.

Question 17

Fictional Corp has been using their current cloud service provider for the past year. They have been mostly happy with the service provided up until about a month ago when various virtual machines started becoming unavailable for hours at a time. The CSP has a guarantee of a 99.999 percent uptime, which means they should only have about 5.26 minutes of downtime per year. Which of the following defines the guarantee the CSP is not meeting?
A) BIA
B) SDP
C) DRP
D) SLA

Accepted Answer

The guarantee the CSP is not meeting is defined by the Service Level Agreement (SLA). An SLA outlines the expected level of service between a service provider and a customer, including availability and uptime commitments.

Question 18

Kathryn has been tasked with migrating several on-premises applications that currently reside on servers in the company's data center to a cloud service provider. As part of the process she has taken images from the local systems and put them onto the CSP's platform and now wants to run some tests to determine how well the environment auto-scales as demand increases. Which of the following best describes the type of testing she is performing at this stage of the migration?
A) Performance testing
B) Load testing
C) Vulnerability testing
D) Penetration testing

Accepted Answer

Load testing is specifically designed to test the system's behavior under both normal and anticipated peak load conditions to ensure the application can handle high traffic or data processing needs, which aligns with Kathryn's goal of assessing the environment's auto-scaling capabilities.

Question 19

A social video sharing platform has grown quite popular in the United States and has decided to expand to Europe. They want to open a second data center there as part of their expansion. Which of the following is perhaps one of the biggest pieces of the expansion that they want to consider a part of the data storage strategies?
A) Legal restrictions
B) Baselines
C) Business continuity
D) Cloud architecture

Accepted Answer

Legal restrictions, such as GDPR in Europe, significantly impact how data can be stored and processed, making it a crucial consideration for any company expanding its data storage strategies into Europe.

Question 20

Bob has received a change request that now needs to be analyzed at the next regular meeting to determine whether or not the change should be implemented. Which of the following teams is responsible for reviewing this change and either giving it their approval or denying it?
A) CMDB
B) CAB
C) SOP
D) ITIL

Accepted Answer

The Change Advisory Board (CAB) is responsible for reviewing changes and either approving or denying them. This team assesses the risk and impact of proposed changes to ensure they align with the organization's goals and objectives.

Quiz 3: Migration to the Cloud

Allen has been tasked with the design, development, and optimization of automation processes. Which of the following is the term that could be used to describe his current set of tasks?

Robert has just finished implementing a change that was approved by the change advisory board. After the change has been implemented, which of the following is the next step that should be performed?

A large e-commerce platform sells and ships millions of dollars' worth of goods every day. Which of the following concepts is most likely the most important thing for them to consider in the design of their IT infrastructure?

Thomas has been tasked with implementing automation wherever possible. He starts to work on the first system where he knows automation would greatly benefit the company. What is one of the first things he should do before implementing the automation?

Bob has received a change request that now needs to be analyzed at the next regular meeting to determine whether or not the change should be implemented. Which of the following teams is responsible for reviewing this change and either giving it their approval or denying it?