The goal of waiting-line management is to minimize
A)the sum of customer waiting costs and capacity costs.
B)the sum of customer waiting time and service time.
C)capacity costs.
D)customer waiting time.
E)idle servers.

Question

Quizplus · Accepted Answer

Waiting-line management aims to balance the costs associated with customer waiting times (which can lead to dissatisfaction and lost business) and the costs of maintaining service capacity (such as staffing and facilities) to minimize the total combined cost.

The Goal of Waiting-Line Management Is to Minimize