Excitement characteristics are categories in the _________ model.
A)bipolar
B)Kano
C)Pareto
D)quality
E)service matrix

Name: Excitement characteristics are categories in the _________ model. A)bipolar B)Kano C)Pareto D)quality E)service matrix
Brand: Quizplus
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Question

Quizplus · Accepted Answer

The Kano model categorizes customer preferences into five categories, including excitement characteristics, which refer to features that customers do not expect but are delighted to find.

Excitement Characteristics Are Categories in the _________ Model