The quality certification that deals primarily with conformance to customer requirements is ISO _____; ISO _____ is concerned primarily with the organization's effect on the environment.
A) 9000; 14000
B) 24700; 9000
C) 14000; 9000
D) 9000; 24700
E) 14000; 24700
Correct Answer:
Verified
Q36: Juran describes quality management as a trilogy
Q37: If the majority of service customers are
Q38: Cost of inspectors, testing, test equipment, and
Q39: Quality certification refers to a process of
Q40: Customer expectations tend to change over time,
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Q43: The PDSA cycle forms the conceptual basis
Q44: TQM expands the traditional view of quality
Q45: ISO certification differs substantially from the Baldrige
Q46: Total quality management attempts to involve everyone
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