Philip Crosby has developed what he calls the 'four absolutes' of management for total quality control. Which of the following is NOT one of Crosby's 'four absolutes' of management?
A) Quality comes from defect prevention, not defect correction.
B) Quality means conformance to standards.
C) Quality as a performance standard must mean defect-free work.
D) Quality comes from multiple defect inspections.
E) Quality saves money.

Question

Quizplus · Accepted Answer

Crosby's 'four absolutes' of management include the concepts that quality is defined as conformance to requirements, comes from defect prevention, the performance standard is zero defects, and that quality saves money. Multiple defect inspections, as mentioned in option D, is not one of Crosby's absolutes; instead, he emphasizes prevention over inspection.

Philip Crosby Has Developed What He Calls the 'Four Absolutes