Gloria assembles circuit boards in a computer manufacturing plant. She gets the chips for the boards from David, assembles the boards, and then forwards them to Judy, who puts them into the finished components. This example illustrates the concept of:
A) efficient task assignments.
B) Deming's path to quality.
C) internal customers, who use the results of others' work to do their job.
D) integrated manufacturing processes.
E) total quality management and shared responsibility.

Question

Quizplus · Accepted Answer

This example illustrates the concept of internal customers, who use the results of others' work to do their job. Gloria, David, and Judy each depend on the work of the others to complete their part of the manufacturing process, making them internal customers of each other's work.

Gloria Assembles Circuit Boards in a Computer Manufacturing Plant