Suppose that, in reviewing a quarterly report of a department's achievements, the manager compared desired performance with actual performance. If the manager found that actual performance was GREATER than the standard, the manager should:
A) take corrective action to bring performance results in line with the standard.
B) take action to understand why actual results exceeded the standard.
C) keep the information to himself/herself.
D) take no corrective action.
E) defer action until the next quarter's reports are in and a trend is established.
Correct Answer:
Verified
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