When you figure out that customer orders are delayed because you do not have enough employees picking orders in the warehouse, you are in the _________ phase of BPI.
A) analysis
B) control
C) define
D) improve
E) measure

Question

Quizplus · Accepted Answer

In the analysis phase of Business Process Improvement (BPI), you identify the problems and their causes within a process. Discovering that customer orders are delayed due to insufficient staff for picking orders is an example of identifying a specific problem and its cause, which is a key activity in the analysis phase.

When You Figure Out That Customer Orders Are Delayed Because