United Airlines originally apologized only for the "overbook situation" that caused Dr. Dao physical harm. After two days, United Airlines changed its public responses due to ________.
A) customer boycotts
B) machine learning recommendations
C) pressure from lawyers
D) social media backlash

Question

Quizplus · Accepted Answer

United Airlines changed its public responses primarily due to the social media backlash that followed the incident with Dr. Dao. The widespread outrage on social media platforms played a significant role in influencing the company to alter its stance and issue a more comprehensive apology.

United Airlines Originally Apologized Only for the "Overbook Situation" That