Ramon is the customer service manager at Greenfield Communications, an Internet service provider. He is writing an email in response to a complaint the company received from a new customer, Deborah Hayes. As Ramon does not know Deborah on a personal basis, which of the following salutations should he use in his response?
A) Dear Deborah Hayes
B) Dear Mrs. Deborah Hayes
C) Dear Deborah
D) Dear Ms. Hayes
E) Dear Mrs. Hayes

Question

Quizplus · Accepted Answer

Using "Dear Ms. Hayes" is appropriate as it is formal and respectful, especially since Ramon does not know Deborah personally. It avoids assumptions about her marital status.

Ramon Is the Customer Service Manager at Greenfield Communications, an Internet