Customer-oriented measures of employee performance may be a better basis of evaluation and rewards.

Question

Quizplus · Accepted Answer

Customer-oriented measures focus on how well employees meet the needs and expectations of customers, which ultimately leads to increased satisfaction and loyalty. Rewarding behavior that aligns with these measures can incentivize employees to prioritize the customer experience, leading to better business outcomes.

Customer-Oriented Measures of Employee Performance May Be a Better Basis