One of the best ways to better understand customer needs and expectations is to ask contact employees.

Question

Quizplus · Accepted Answer

Contact employees are the ones who directly interact with customers, listen to their queries and concerns, and cater to their needs. As they have firsthand experience in dealing with customers, they can provide valuable insights into customer expectations and preferences. Therefore, asking contact employees is a great way to gain insights into customer needs and expectations.

One of the Best Ways to Better Understand Customer Needs