As a service provider, one key element in making your customer interactions successful is ________.
A) to realize that you are the most important element in the situation
B) to communicate only with those who know you best
C) to recognize how you tend to communicate by asking those who know you best for feedback
D) to realize that everyone you know is uncomfortable with giving you feedback and may not have a different perspective
Correct Answer:
Verified
Q16: Before providing feedback, it is important to
Q17: All-encompassing or inclusive expressions such as always,
Q18: You take on the role of decoder
Q19: The appearance of your work area can
Q20: Communication is a key element to successful
Q22: Aggressive communication aims at expressing dissatisfaction in
Q23: Global terms are an effective way to
Q24: Good customer service requires learning to never
Q25: In customer service, pet peeves or hot
Q26: When something goes wrong, a service provider
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