Particularly in customer service situations, an effective listener should be ________.
A) emotionally involved
B) defensive
C) understanding
D) judgmental

Question

Quizplus · Accepted Answer

An effective listener, especially in customer service situations, should be understanding. This means they should empathize with the speaker, comprehend their concerns or issues, and respond appropriately without being judgmental, defensive, or overly emotional.

Particularly in Customer Service Situations, an Effective Listener Should Be