In customer service, many people do not always act the way you want them to. Hence, for those in customer service, ________.
A) behavior studies are a waste of time
B) controlling others' behavior is necessary
C) isolation from such customers is essential
D) adaptability is crucial

Question

Quizplus · Accepted Answer

Adaptability is crucial in customer service because it allows individuals to effectively respond to a wide range of customer behaviors and needs, ensuring positive interactions and solutions.

In Customer Service, Many People Do Not Always Act the Way