To effectively serve an angry customer, the service provider must move beyond the emotions to discover the reason for his or her anger.

Name: To effectively serve an angry customer, the service provider must move beyond the emotions to discover the reason for his or her anger.
Brand: Quizplus
Rating: 4.8 (40 reviews)

Question

Quizplus · Accepted Answer

Understanding the root cause of the customer's anger allows the service provider to address the issue directly and effectively, leading to a more satisfactory resolution for both parties.

To Effectively Serve an Angry Customer, the Service Provider Must