Which of the following strategies should be adopted to effectively handle customers' expectations of privacy?
A) Adopt a gregarious attitude and speak freely to make the customer feel comfortable.
B) Avoid controversial topics that might be emotional hot buttons or sensitive.
C) Give in to every whim and request of the customer.
D) Avoid generating small talk about the weather or traffic.

Question

Quizplus · Accepted Answer

Avoiding controversial topics helps in maintaining a professional atmosphere and respects the customer's privacy and comfort levels.

Which of the Following Strategies Should Be Adopted to Effectively