Which of the following strategies should be adopted to successfully build trust?
A) Refrain from accepting ownership of any mistake as it projects poor performance of the organization.
B) Refrain from making any eye contact while attending to the customer.
C) Offer special incentives to attract new customers rather than focusing on current customers.
D) While communicating with the customer, project positivity and enthusiasm.

Question

Quizplus · Accepted Answer

Projecting positivity and enthusiasm while communicating with customers helps in building a positive relationship and trust. It shows that the organization values its customers and is eager to serve them, which is a key aspect of successful customer relations.

Which of the Following Strategies Should Be Adopted to Successfully